Terms and Conditions

Last updated: [March 28, 2025]

Welcome to Esna Jewellery! These Terms and Conditions govern your access to and use of our website: esnajewellerycolombo.com, and any purchases or interactions made through the site. By using our website, you agree to be bound by these Terms.

1. General Information

This website is operated by Esna Jewellery Colombo. Throughout the site, the terms “we”, “us” and “our” refer to Esna Jewellery. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms.

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.

2. Online Store Terms

  • You must be at least the age of majority in your country to use our site or purchase any item.

  • You agree not to use our products for any illegal or unauthorized purpose.

  • You must not transmit any worms, viruses, or code of a destructive nature.

3. Product Information

We strive to display accurate product descriptions, images, and pricing. However:

  • Colours may vary slightly due to screen settings.

  • All products are subject to availability.

  • We reserve the right to limit quantities or discontinue products at any time.

4. Orders and Payments

  • All prices are listed in [Sri Lankan Rupees/USD – update as per your store] and are subject to change without notice.

  • We accept various payment methods listed on our site. You agree to provide current, complete, and accurate payment and billing information for all purchases.

5. Shipping and Delivery

  • Orders are processed and shipped within the timeframes mentioned on our Shipping Policy page.

  • Delivery times may vary depending on your location.

  • Esna Jewellery is not responsible for delays caused by customs, courier partners, or other external factors.

6. Returns & Exchanges

  • We accept returns only if the product is damaged, defective, or incorrect.

  • Returns must be requested within [insert your return window, e.g., 7 days] of receiving the item.

  • Items must be returned in original condition with tags and packaging.

  • Customized or personalized jewellery is non-returnable.

Please refer to our Returns Policy for complete details.

7. Intellectual Property

All content on this website – including images, designs, logos, and text – is the property of Esna Jewellery and is protected by copyright and trademark laws. You may not use our content without prior written permission.

8. User Comments and Feedback

If you submit any feedback, ideas, or suggestions, you agree that we may use them without restriction, and you grant us a perpetual, royalty-free license to do so.

9. Limitation of Liability

Esna Jewellery shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our site or products.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka, without regard to its conflict of law provisions.

11. Contact Information

For any questions about these Terms, please contact us at:

Esna Jewellery Colombo
Email: info@esnajewellerycolombo.com
Phone: +94771104117
Website: https://esnajewellerycolombo.com